Randy Ripkey is the President of TAS Concepts, Inc., where he focuses on technology, billing, and profitability analysis for the telephone answering service industry. He is associated with TASbiller and TASbillerCloud, a cloud-based SaaS platform developed to help answering service businesses better understand billing and operational performance.

Ripkey’s career combines entrepreneurship, technology, business ownership, and decades of direct answering service experience. After earning an associate degree from Broward Community College, he began developing custom software programs. His early professional experience also included many years with Radio Shack. He later entered the real estate industry, working in multiple capacities as a licensed real estate appraiser, salesperson, broker, and mortgage broker.

In 1995, Ripkey began his career in the telephone answering service industry when he became the owner of Accurate Messages. He remained an answering service owner until January 2026, giving him more than 30 years of firsthand exposure to the operational and financial considerations that affect TAS businesses.

Today, that experience plays an important role in his leadership of TAS Concepts and the continued development and promotion of TASbillerCloud. Profitability analysis for telephone answering services is a particular area of focus for Ripkey, and he is regularly requested to speak on the subject at industry conferences.

Ripkey has also been actively involved in professional organizations supporting the answering service industry. He served as President of the Southern Telemessaging Association from 2000 to 2001, participated on multiple association boards, and served on the Board of Directors of ATSI. His industry contributions were recognized with the ATSI President’s Award in 2023. He has also participated in ATSI’s annual Hill Walk in Washington, D.C., representing the organization and its members.

Outside of his industry work, Ripkey has a long history of community involvement through Rotary and enjoys traveling. His career continues to combine software, entrepreneurship, industry education, and a practical understanding of answering service profitability.