Why Good Software Starts With Understanding the Job
I started writing custom programs long before I became an answering service owner. At the time, I didn’t think of it as the beginning of a larger philosophy about software. There was usually a problem to solve, and my job was to figure out how a program could help. Looking back, I think that experience […]
The Numbers Every Answering Service Owner Should Understand
I spent more than 30 years owning a telephone answering service, and one thing I learned during that time is that having access to a lot of numbers doesn’t necessarily mean you understand what is happening in your business. Answering services generate an enormous amount of information, especially today. We can see call volume, minutes, […]